All LaceandButton.co.uk dresses are made to order. Please allow 2-6 months for our artisan designers and production team to process your order. For any special/urgent requests please contact us. If you would like to make any further enquiries about your order, please contact our customer service team at firstname.lastname@example.org with your order number in the subject line.
TRACKING YOUR ORDER
Order confirmation emails will be sent immediately after an order has been placed, however these are not confirmation of shipping and additional communication will be sent to you confirming order shipment with tracking information.
If you cannot find the tracking information, please contact our customer service team at email@example.com with your order number in the subject line.
A signature and proof of identity will be required on receipt of all orders. We strongly recommend that you personally sign for your order. Any person that signs for the goods on your behalf constitutes evidence of delivery fulfilment.
Please note: Specified shipping times are estimates only and may be affected by factors beyond the reasonable control of LaceandButton.co.uk or our shipping partners, for example customs clearance procedures, quarantine, public holidays and weekends. LaceandButton.co.uk does not guarantee shipping times in these instances.
RISK OF LOSS
All products purchased on laceandbutton.co.uk Website are transported and delivered to you by an independent shipping partner that is not affiliated with or controlled by LaceandButton.co.uk. Title to the merchandise purchased as well as risk of loss of the goods passes to you when LaceandButton.co.ukdelivers the goods to the carrier.
CURRENCY, DUTIES AND TAXES
Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of UK check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay.